Rucksack Inn FAQ: Your Questions Answered

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You need to know

Every things

Booking information
Arrival / Departure
Services Provided
Food & Drinks

Booking Information

What are the check-in and check-out times?

Rucksack Inn Singapore and Rucksack Inn Siargao: 3 pm check-in, 10 am check-out
Rucksack Inn Premium Melaka: 3 pm check-in, 12 noon check-out

Can I book without a credit card?

Sorry, folks! We require a credit or debit card to guarantee your booking. But don’t worry, we accept Visa and Mastercard – the dynamic duo of credit cards!

How can I pay at the property?

We accept Visa and Mastercard credit and debit cards and bank transfers at all properties and have local digital payment options available.
Gcash is accepted at Siargao, TouchNGo at Melaka and PayNow at Singapore.

How do I cancel my booking?

Oh no, we’re sad to see you go! But if you must cancel and you booked directly with us, please check the cancellation policy on our website first and then contact the respective hostel for assistance. We’ll try to make it as painless as possible, promise!
For bookings made through 3rd party booking providers (ie Hostelworld, Booking.com etc), please check their cancellation policies and approach them directly.

How do I amend my booking?

Need to make some changes? No worries! Check our booking policies first, and then contact the respective hostel for assistance. We’ll do our best to accommodate your requests!
For bookings made through 3rd party booking providers (ie Hostelworld, Booking.com etc) please reach out to them directly for any changes.

How can I do a group booking?

Party people unite! For groups of 10 or more, email [email protected], and we’ll hook you up with some awesome group rates and perks!

Can I be sure all my friends will be put into the same dorm?

We’ll do our best to keep your squad together! Just contact the hostel you’ve booked at before arrival, and we’ll make it happen!

Do you require a deposit

Yes, we require a deposit at each individual outlet. The deposit amount varies by the outlet, as follows:

Rucksack Inn Singapore: 50 SGD (cash or credit card)
Rucksack Inn Siargao: 1000 Pesos (cash or credit card)
Rucksack Inn Premium Melaka: 100 RM (cash only)

The deposit is payable upon check-in and will be refunded upon check-out, provided that all terms and conditions are met and there are no damages or outstanding payments.

Arrival / Departure

Can I arrive in the middle of the night?

Night owls welcome! If you’re arriving between 10 pm and 7 am, please let us know in advance so we can make sure someone is awake to greet you!

Can I gain entry to the hostel at night?

Our hostels are open 24/7, so you can come and go as you please! Just remember to keep the noise down after 10 pm – we have sleepy travellers to consider!

What are the reception hours?

Our reception hours vary by outlet:

Rucksack Inn Singapore and Rucksack Inn Siargao: 24/7 – You can check-in anytime, and our friendly staff will be happy to assist you.
Rucksack Inn Melaka: 8 am – 10 pm – Our friendly staff are available to assist you within these hours.

Services Provided

Do you offer luggage storage facilities?

Yes, we offer luggage storage facilities in Siargao. For our Singapore and Melaka outlets, we don’t have a dedicated storage room, but our friendly front office team will be happy to help you store your luggage temporarily. Please note that we’ll do our best to keep it safe, but we won’t be liable for any loss or damage.

Do you have Wi-Fi access available?

Absolutely! Our Wi-Fi is fast and free, so you can stay connected.
For Siargao we went the extra mile as Wi-Fi can be unstable. We are using Globe Telco Direct internet and have installed access points in all rooms to ensure there is not one dead spot on the property.

Can you assist with booking tours or transportation?

Our friendly front office team is happy to help book tours, transportation, or anything else you need to make your trip amazing!

Are there laundry facilities on-site?

Our Singapore properties have laundry facilities available for a small fee. Melaka and Siargao do not have laundry services.

Is there air conditioning in the rooms?

All our rooms and dorms have air conditioning to keep you cool and comfortable during sleeping hours. No sweating or freezing here!

Are pets allowed in the hostel?

Sorry, furry friends! While we love animals, our hostels are pet-free zones to ensure everyone’s comfort and safety.

Are there hair dryers and ironing boards available?

Yes, we’ve got hair dryers and ironing boards available to borrow at the reception at all properties. Please check with our reception staff for availability. Because looking good is important, even when you’re backpacking!

What are the pool hours?

Our pool hours are from 7am to 10pm, available only in our Melaka and Siargao properties. The pool in Siargao is closed every Tuesday for maintenance.

Are towels provided?

Yes, we provide towels in Melaka and Siargao; In Singapore, towels are available for rent or purchase.

Food & Drinks

Is breakfast included in the room rate?

In Siargao, you can indulge in a delicious breakfast at our café/restaurant, with options available for purchase to suit your taste and preferences. In Singapore and Melaka our properties are strategically located and have many breakfast options (Western and Asian style) available in walking distance.

Do you have a kitchen or cooking facilities available for guests?

No, we don’t have guest kitchens. But don’t worry, there are convenience stores and food centres near each property serving yummy local food at wallet-friendly prices!

Can I consume food and drinks in the room?

Sorry, no food or drinks in the rooms except water! We want to keep our hostels clean and comfy for everyone.